Welcome to our platform. By exploring or purchasing from Presompouch, you agree to follow the guidelines outlined here. We operate within the legal framework of Singapore to ensure a transparent and reliable relationship with every person who selects our accessories. Our goal is to provide a smooth experience from the moment you view a bag until it arrives at your door.
We provide descriptions and images for our handbags to give a clear view of what you are purchasing. While we strive for precision in showing colours and textures, slight variations may occur depending on your screen settings.
Every item is crafted with durable materials to ensure quality and longevity. We reserve the right to modify our inventory or update descriptions without prior notice. This ensures we always offer relevant designs that meet our high standards for craftsmanship and value.
To make our bags accessible to everyone in Singapore, we utilise a Cash on Delivery (COD) system. This means you complete the transaction only when the item is physically handed to you. This method provides security and peace of mind, as no upfront digital payment is required.
By placing an order, you confirm that you are ready to receive the package and provide the exact amount due upon arrival. We do not apply any hidden fees or surprise costs at the point of sale.
We follow a structured timeline to ensure your order reaches you efficiently. Once an order is placed, our team takes 7 business days to prepare and deliver your handbag. Within this period, we require 2 business days for internal handling and the quality check phase. Then, delivery takes up to 5 business days to reach your doorstep.
Though we strive to deliver the products as early as possible, we do not charge for shipping; the price you see on the website is the final amount you pay at your doorstep.
We recognise that plans can change. You may cancel your order at any time as long as the item remains at our facility. However, once the product has been handed over to our shipping partners and leaves our premises, we can no longer accept cancellations. At that stage, the delivery process is active, and the standard return guidelines will apply if you still wish to send the item back after it arrives.
If you find that an accessory does not meet your expectations, we offer a 30-day window for returns or exchanges starting from the date of delivery. To be eligible, the handbag must be in its original, unused condition with all packaging intact. We believe in being accountable for our products, which is why we take full responsibility for shipping and logistics costs during the return process.
When a return is finalised and the item is inspected, we process refunds exclusively through bank transfers. We do not offer cash refunds for COD transactions to maintain clear records and security.
You will need to provide valid bank details to our team to facilitate this transfer. This ensures that the recovery of your funds is handled in a structured and documented manner. Once your return is inspected and approved, please allow 5- 7 business days for the funds to appear in your account.
In accordance with the Personal Data Protection Act (PDPA) of Singapore, we protect all information gathered during the order process. Your name, address, and contact details are used solely to fulfil your order and improve our service.
We implement security protocols to prevent unauthorised access to your records. For a full understanding of our data practices, please refer to our dedicated privacy documentation.
For any inquiries regarding these terms or your specific order, please reach out to our team. We are committed to resolving any issues through direct and honest communication.
Email: [email protected]