Shopping for a new accessory should be a stress-free experience. At Presompouch, we understand that sometimes a choice might not align with your personal style once it arrives.
To support our community in Singapore, we have established a clear and honest framework for returning items and receiving your funds back. Our goal is to ensure that every interaction you have with us is grounded in transparency and fairness.
We provide a window of 30 days from the date of delivery to decide if your new handbag is the right fit. Within this timeframe, you are welcome to request an exchange or a full return. This duration allows you to inspect the craftsmanship and materials in person.
To qualify for this process, we ask that the item remains in the same condition as when it reached you, including all original packaging and tags. This helps us maintain the quality of our inventory for all patrons.
Life moves quickly in a vibrant city, and we recognise that needs can change. You have the freedom to cancel any order as long as the product is still within our facility. However, once a bag has been handed over to our delivery partners and leaves our premises, the cancellation option is no longer available. At that point, the logistics process is active, and you will need to wait for the package to arrive before initiating a standard return.
When you decide to return a product within the 30-day period, you do not need to worry about the logistics costs. Presompouch takes full responsibility for the shipping and handling fees associated with returning an item to us.
We believe that your experience should not be burdened by additional expenses when a product does not meet your specific requirements. We will coordinate the pickup or provide instructions to ensure the handbag travels back to us securely and efficiently.
Once your returned handbag arrives back at our centre, our team conducts a thorough review. We take 24- 48 business hours to inspect the item to confirm it remains in its original, unused state. This brief period is essential for maintaining the standards of our collection.
After the inspection is complete and the return is officially approved, we will notify you immediately. This step ensures that the process remains orderly and that all parties are informed of the status.
Since we operate using a Cash on Delivery (COD) model for initial transactions, we do not have a digital payment to reverse quickly. Consequently, we provide all refunds exclusively through bank transfers. This method ensures a secure and documented way to return your funds.
Please ensure the original order invoice or a note with your Order ID is included inside the package. Once the 24- 48 business hours inspection concludes and approval is granted, it typically takes 5- 7 business days for the amount to reflect in your bank account. This timeline depends on standard banking procedures within Singapore.
In alignment with the Personal Data Protection Act (PDPA), we handle all information shared during a return with high levels of security. Your bank details and contact information are used only for the purpose of completing the transfer and resolving your request.
We do not store this data longer than necessary for legal and operational accounting. Protecting your identity is a central part of our business ethics, ensuring your digital footprint remains safe while we resolve your transaction.
If you need to initiate a return or have questions about a pending transfer, please reach out to us. We value direct communication and are here to assist with any concerns regarding your purchase.
Email: [email protected]